Privacy policy

Information we collect

We may collect your name, phone number, optional email address, suburb, optional street address, selected service, preferred timing and any site-visit preference you choose to provide.

We may also collect basic technical information about visits to our website, such as browser type, device type, pages viewed and approximate location derived from an IP address.

How we collect information

We usually collect information directly from you when you request a quote, call, email, send a message, meet us on site or otherwise deal with us. Website analytics and embedded media may collect limited usage information automatically.

How we use information

We use personal information to respond to enquiries, prepare and manage quotes, schedule site visits, deliver fencing services, process payments, maintain business records, improve the website and meet legal obligations.

We only use contact details for marketing where we have permission or are otherwise permitted by law. Marketing messages will identify us and provide a simple way to unsubscribe.

When information may be shared

We may share information with trusted service providers who help us operate the business, such as website hosting, analytics, email, accounting, payment or trade suppliers. We may also disclose information where required by law or where reasonably necessary to protect people, property or our legal rights.

Some technology providers may store or process information outside Australia. The countries involved can change with the provider’s infrastructure. Contact us if you would like more detail about the providers relevant to your information.

Cookies, analytics and video

Our website may use cookies or similar technologies to remember preferences and understand aggregate website use. We currently use Google Analytics and may embed Vimeo project videos. Those providers handle information under their own privacy terms.

You can restrict cookies through your browser settings, although parts of the website may work differently.

Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.

We retain information only for as long as reasonably needed for the purpose it was collected, our business records, warranty support and legal obligations.

Access and correction

You may ask to access or correct personal information we hold about you. Contact us using the details below and provide enough information for us to identify the relevant record. We will respond within a reasonable period and explain if a lawful exception applies.

Questions and complaints

For a privacy question or complaint, email perthfencingpro@gmail.com or call 0480 091 374. We will review the issue and aim to respond promptly.

If you are not satisfied and the Privacy Act applies, you may contact the Office of the Australian Information Commissioner.